Date: 2025-09-20
1. Return Eligibility
- Window: Request a return within 30 calendar days of receiving your product.
- Condition: Product must be unused, undamaged, in original packaging (tags, accessories, manuals included).
- Proof: You need a valid order number or confirmation email.
2. Non-Returnable Items
- Custom/personalized products.
- Final sale items (clearly marked on the product page).
- Gift cards (non-refundable, non-exchangeable).
- Used/damaged items (wear, user-caused damage).
3. How to Return
- Email service@okiwam.store with your order number, product details, return reason, and photos of the product/packaging.
- If approved, we’ll send a pre-paid label (U.S. orders only) and instructions (return address, 7-day ship deadline).
- Repackage the product (use original materials for fragile items) and drop it off at the carrier location.
Unauthorized returns (no approval) are rejected.
4. Return Shipping Costs
- U.S. Orders: Free (pre-paid label provided).
- International Orders: You pay all costs (use trackable shipping—we’re not liable for lost packages).
- Rejected Returns: You pay shipping to have the product returned to you.
5. Refund Process
- Inspection: We review returns within 3 business days of receipt.
- Approval: Refunds are processed to your original payment method within 3 days of approval.
- Timeline: Banks may take 1–5 days to post refunds (contact your bank if delayed).
- Amount: Full product price is refunded (excludes international shipping costs you paid).
6. Damaged/Defective/Wrong Items
- Contact us within 3 business days of delivery (include order number, photos, and issue description).
- We’ll resolve with a free replacement, full refund, or parts—no return required, and we cover all shipping costs.
For questions: Email service@okiwam.store.