Date: 2025-09-20
1. Shipping Coverage & Costs
- Free U.S. Shipping: All orders to the 50 U.S. states (including D.C.) qualify for free standard shipping—no minimum purchase required.
- International Shipping: Costs are calculated at checkout (based on address, package weight, and shipping method). You are responsible for customs duties, taxes, and fees imposed by your country (check with local customs for estimates).
- Restrictions: We do not ship to P.O. boxes (except small non-fragile items), military addresses (APO/FPO), or sanctioned countries.
2. Shipping Carriers
- U.S. Orders: DHL, UPS, or FedEx (selected by location/package size).
- International Orders: DHL Express/FedEx International Priority (fast) or UPS Standard (cost-effective).
- Carrier changes may occur without notice to improve delivery.
3. Timelines
- Cut-off Time: The daily order cut-off time is 5:00 PM (Pacific Standard Time, PST);
- Orders placed after 5:00 PM PST will be processed on the next business day.
- Processing Time: 2–5 business days
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Delivery Estimates :
- U.S.: 3–7 business days
- Estimates are not guaranteed—delays may occur due to weather, customs, or peak periods (we’ll notify you of significant delays).
4. Tracking & Missing Packages
- After shipping, you’ll get a confirmation email with a tracking number (track 24/7 on the carrier’s site; updates may take 24–48 hours).
- If packages are marked “delivered” but missing: Check with neighbors/building managers first. Contact us at service@okiwam.store within 3 business days (include order/tracking numbers) for a carrier investigation—we’ll resolve (replace/refund) within 7 days.
5. Address Accuracy & Damaged Items
- Confirm your shipping address before payment—we can’t redirect shipped orders. Incorrect addresses may cause delays/failed delivery (you’ll pay reshipping if we need to resend).
- Inspect packages on delivery: If damaged, note it on the carrier’s receipt and take photos. Contact service@okiwam.store within 3 business days (include order number/photos) for a free replacement, full refund, or parts—we won’t accept claims after 3 days.
6. Force Majeure
We’re not liable for delays from events beyond our control (natural disasters, strikes, government restrictions). We’ll notify you and resume shipping ASAP—you may cancel for a full refund if delays exceed 14 days.
For questions: Email service@okiwam.store.